Office Hours

We are available to answer questions or schedule an appointment during the following hours:

Monday through Thursday from 8:00am to 5:00pm.
We are closed for lunch from 1:00pm to 2:00pm. 

Our Hoover office is open on Fridays from 8:00am to 12:00pm for administrative and emergency needs only.

Appointments

Your scheduled appointment time has been reserved specifically for you. A $35 fee may be charged for appointments cancelled after the close of business the day before the appointment, cancellations the day of the appointment or if a patient does not show for their scheduled appointment. We are aware that unforseen events sometimes require missing an appointment and we appreciate your cooperation. After school appointments are alternated with during school hour appointments. This is to be fair to everyone and we ask for your understanding when you make your appointments.

Emergencies

If you have an orthodontic emergency, please call our office to ensure that there is staff available to see you before arriving at the office. If you have an orthodontic emergency after hours, please call our office (205.733.2022) and a doctor will be paged to assist you.

Insurance

Our office is committed to helping you maximize your insurance benefits. Before your initial consultation appointment, it is important for you to contact your insurance company to find out what your benefits are and how much they will pay. We accept many insurance carriers including Flex Spending plans; ask our front desk staff if we accept your insurance. The questions you need to ask your provider are:

• Do I have orthodontic coverage?
• What are the benefits of my orthodontic coverage?
• Is my orthodontist a provider for this insurance? If not, will it cost more to use a non-provider orthodontist?
• Does the insurance company pay automatically?

Insurance is filed the day braces or an appliance is placed. Any insurance money received will be applied toward the total contract balance. The patient’s contract must be paid in full before the removal or braces. Having insurance does not negate responsibility for the total amount of the contract. The responsible party that signs the contract is responsible for the total balance of the contract.

Fee Schedule

A $5 per bracket fee will be charged for multiple broken brackets.
A $25 late fee will be charged for all payments received after the 15th of the each month and/or returned automatic draft or check payments.
A $35 fee may be charged for appointments cancelled after the close of business the day before the appointment, cancellations the day of the appointment or if a patient does not show for their scheduled appointment.

Orthodontic treatment can only be successful if all parties are willing and able to cooperate by wearing headgear, elastics, retainers or other appliances as instructed. Lack of cooperation by the patient (such as poor brushing, not wearing rubber bands and/or headgear and continually missing appointments), may result in prolonged treatment time, compromised results and additional charges.